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7Cs of Writing for Better Business Emails
Introduction
Course Overview and Instructions
Importance of Effective Writing Skills

Communication 101
Definition Process Types

The 7Cs of Effective Writing
Why 7Cs

Complete
Activity
Tips

Clear
Activity
Tips

Concise
Activity
Tips

Courteous
Activity
Tips

Concrete
Activity
Tips

Coherent
Activity
Tips

Correct
Word Usage and Spelling
Verb Exercises
Prepositions
Subject-Verb Agreement
Answers

Closing
Summary and References
Message From Your Instructor
Course Evaluation

Bonus Content and Advertisements
Grammar Mastery
Featured E-book

Activity

You complete me.

Definition

Completeness means that your readers can access all the information they will need from the business correspondences you wrote.

 

Importance

  • Complete communication helps in better decision-making.
  • Don’t assume that your reader will take time to look for the facts or details to respond to your request, proposal, or inquiry.  Answer all the possible questions your reader may have in advance.

 

Activity:

Analyze the sample e-mail below.  Are there lacking information?  What details do you think should be added?

 

Hi Mr. Lopez,

I would like to remind you about our meeting on May 12. Please confirm your attendance.

Sincerely,
Jane

 

Turn to the next page for the answer.